Exploring the Diversity of Service Worlds in the Service Economy.

Michael Barrett, Elizabeth Davidson

 1-10

ICTs and Global Working in a Non-Flat World.

Geoff Walsham

 13-25

Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study.

Chalee Vorakulpipat, Yacine Rezgui

 27-41

Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study.

Tom Butler, Bill Emerson, Damien McGovern

 43-59

Service System Innovation.

Steven Alter

 61-80

Rhizomatic Informatics: The Case of Ivy University.

Christopher Atkinson, Laurence Brooks

 81-101

The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective.

Yide Shen, Michael Gallivan

 103-116

The Service Behind the Service: Sensegiving in the Service Economy.

Neil C. Ramiller, Mike Chiasson

 117-126

Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry.

Synnøve Thomassen Andersen, Margunn Aanestad

 129-141

Transforming Work Practices in a Complex Environment.

Riikka Vuokko, Helena Karsten

 143-157

Virtuality and Non-Virtuality in Remote Stock Trading.

Roger F. A. van Daalen Fuente, Mike W. Chiasson, Paul Raj Devadoss

 159-172

Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor.

Claudia Loebbecke, Claudio Huyskens, Janis L. Gogan

 189-198

The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate.

Steve Sawyer, Fuyu Yi

 199-209

E-Government and Changes in the Public Sector: The Case of Greece.

Dimitra I. Petrakaki

 213-227

Bandwithing Together: Municipalities as Service Providers in a Policy Environment.

Andrea Hoplight Tapia, Julio Angel Ortiz

 229-248

Analyzing Public Open Source Policy: The Case Study of Venezuela.

Edgar A. Maldonado, Andrea Hoplight Tapia

 249-257

Co-Orienting the Object: An Activity-Theoretical Analysis of the UK's National Program for Information Technology.

Panos Constantinides, Frank Blackler

 259-270

A Multivocal and Multilevel Institutionalist Perspective to Analyze Information Technology-Enabled Change in the Public Service in Africa.

Roberta Wayne Bernardi

 271-280

Legitimacy Management and Trust in Offshoring Information Technology Services.

Michael Barrett, C. R. Hinings, Eivor Oborn

 283-299

Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries.

Aris Komporozos-Athanasiou

 301-310

How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage.

Robert Wayne Gregory, Michael Prifling

 311-319

Mind the Gap! Understanding Knowledge in Global Software Teams.

Aini Aman, Brian Nicholson

 321-330

Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India.

Paul Raj Devadoss, Mike W. Chiasson

 331-339

Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy.

Neil C. Ramiller, Elizabeth Davidson, Erica L. Wagner, Steve Sawyer

 343-348

Information Systems and the Service Economy: A Multidimensional Perspective.

Steven Alter, Uri Gal, David Lipien, Kalle Lyytinen, Nancy L. Russo

 349-352

The Servicitization of Peer Production: Reflections on the Open Source Software Experience.

Joseph Feller, Patrick Finnegan, Björn Lundell, Olof Nilsson

 353-355

eHealth: Redefining Health Care in the Light of Technology.

Mike W. Chiasson, Donal Flynn, Bonnie Kaplan, Pascale Lehoux, Cynthia LeRouge

 357-362

The Information Services View.

Matt Germonprez, Dirk S. Hovorka

 365-366

An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM.

Michelle Carter, Hirotoshi Takeda, Duane P. Truex

 367-370

Organizational Learning in Health Care: Situating Free and Open Source Software.

Gianluca Miscione, Margunn Aanestad

 372-373

Understanding the Exchange Intention of an Individual Blogger.

Wee-Kek Tan, Chuan-Hoo Tan, Hock-Hai Teo

 375-378

Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company.

Yu Tong, Lingling Xu, Shanling Pan

 379-381

A Case Study Approach to Examining Service Information Requirements.

Rachel Cuthbert, Paris Pennesi, Duncan McFarlane

 383-385